Frequently Asked Questions
Everything you need to know about your Carepod experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your Carepod product, you can return it within 30 days of delivery for a full refund, minus shipping costs.
Are Carepod humidifiers easy to clean?
Yes, Carepod is designed for ultimate hygiene. The stainless steel water tank can be easily detached and boiled to eliminate 99.9% of bacteria, making it the simplest humidifier to maintain on the market.
Do you offer a warranty on your products?
Every Carepod purchase includes a 1-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm and Shop Pay.
Can I use essential oils with my Carepod?
To maintain the longevity of the internal components and ensure the purest air quality, we recommend against adding essential oils directly into the water tank.